Return & Refund Policy

At Kaio Creations, we take pride in our handcrafted products. If you are not satisfied with your purchase, we offer a 14-day return policy, subject to the following conditions:

1. Return Eligibility

• Items must be unused, undamaged, and in their original packaging.
• Returns must be requested within 14 days of delivery.
• We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

• Email us at [Your Email] with your order details and reason for return.
• Once approved, ship the item to our return address (provided via email).
• Ensure proper packaging to avoid damage during return transit.

3. Refund Process

• Refunds will be issued only after we inspect the returned item.
• The original shipping cost is non-refundable, and return shipping charges are the customer’s responsibility.
• Refunds will be processed within 7 business days after approval, credited to the original payment method.

4. Non-Returnable Items

• Used, damaged, or customized products cannot be returned.
• Items returned after 14 days will not be accepted.

5. Exchanges

• We do not offer direct exchanges. If you need a different product, return the original and place a new order.

6. Contact Us

For return requests or questions, reach out to us at:

📩 Email: info@kaiocreations.com